Terms and Conditions
Important information about quotations, bookings and local moving services.
Last updated: 23 July 2026
Service Area
SafeMove currently provides local packing and moving services within Hyderabad and Secunderabad. We do not provide intercity or outstation shifting unless this is expressly confirmed in writing.
Quotations and Surveys
Quotations are based on the inventory, access conditions, distance, floors, lift availability, parking distance, packing requirements and other information supplied by the customer. A telephone or video survey is an initial assessment and may not reveal every condition at the premises.
Changes to the Final Price
The price may change when the actual inventory, access, carrying distance, packing requirement, number of pickup or delivery points, waiting time or other material conditions differ from the information provided when the quotation was prepared. Any material change should be explained before additional work proceeds.
Booking and Payment
A moving slot is confirmed only after SafeMove accepts the requested date and any agreed booking amount is received. The remaining payment schedule will be stated in the written estimate or booking confirmation.
Cancellation and Rescheduling
Customers should notify SafeMove as early as possible when a move must be cancelled or rescheduled. Availability on a replacement date is not guaranteed. Any cancellation or rescheduling charge will depend on committed labour, vehicle and material costs and should be communicated to the customer.
Customer Responsibilities
The customer is responsible for providing accurate inventory and access information, obtaining society or building permissions, reserving lifts where required, securing valuables and personal documents, and identifying fragile, hazardous or unusually heavy items before packing begins.
Items We May Decline
SafeMove may refuse to transport illegal goods, hazardous materials, cash, jewellery, important original documents, perishable items, live animals or any item that cannot be moved safely with the available equipment and access.
Packing and Existing Damage
Previously damaged, weak, dismantled or improperly packed items may be recorded before handling. Customer-packed goods are accepted subject to the limitations of the packing provided by the customer.
Delays and Access
Moving times are estimates. Traffic, weather, building restrictions, lift availability, vehicle access and other circumstances outside reasonable control may cause delays.
Claims and Concerns
Any loss or visible damage should be reported to the moving supervisor as soon as it is noticed and followed up promptly with photographs and relevant details. Resolution will depend on the agreed service scope and the circumstances of the move.
Website Information
Website content and price guidance are general information. A written quotation issued for a specific move takes priority over general website statements.
Privacy
Information submitted through this website is handled according to our Privacy Policy and used for quotations, scheduling, service coordination and legitimate business records.
Contact
For questions about these terms, email safe.jaivibe@gmail.com or call +91 75699 71216.